Here at Jarrow Formulas®, it is our top priority to make sure all of our customers are satisfied with their purchases. Since 1977, Jarrow Formulas®’ Mission has always remained the same—to design superior dietary supplement formulations that help empower individuals to take charge of their own health.
If you are dissatisfied with your product in any way, you may return the product for a full refund of purchase price minus shipping and handling within thirty (30) days of the date the product was originally shipped. Shipping and handling charges are non-refundable. Only orders placed through JarrowProbiotics.com are eligible for refund under this satisfaction guarantee.
To request a refund, please email firstname.lastname@example.org for a refund authorization. Please include your order number and indicate which items you are requesting a refund for.
Jarrow Formulas® Credit Department will issue a return authorization and email further instructions. In general, products may be open, but must not be missing more than 30 days’ worth of the supplement’s serving size as noted on the label and must be returned with the original packaging.
The customer requesting refund is responsible for return shipping costs. Jarrow Formulas® must receive the returned product(s) within 35 days of the original shipping date on the order.
Refunds will be processed upon receipt of the returned product in our Credit Department. Refunds will be issued via the form of payment used for the original product purchase. Please allow up to 5 days of processing time for refunds to your bank account or PayPal account.
If you have any more questions, please feel free to contact us. We are always happy to hear from our customers.