Our warehouse and distribution center has large-scale refrigeration storage for probiotics and other temperature sensitive products for increased stability. Probiotics are kept refrigerated prior to your order.
We care about your probiotics and we care about the environment. Our unique cool ship process keeps probiotic products refrigerated up until the point they are shipped. The products are packed in a unique cool ship box that utilizes sustainable insulation made from cotton fiber and cooled with reusable ice packs.
Probiotic orders are then fulfilled with 2nd day shipping and are sent out on Mondays, Tuesdays, and Wednesdays. This process delivers probiotics that have been kept cool and, in most cases, not exposed to prolonged extreme heat, supporting the highest levels of product potency.
The cut off for orders to ship the same day they are ordered (Monday - Wednesday) is 2:00 pm Pacific time. Orders received after this time will ship the next day, or on Monday if the order is received after 2:00 pm on Wednesday.
Orders can also be shipped on Thursdays if the customer orders over $200 or pays for next day shipping.