JARROW FORMULAS’ EXCLUSIVE DIRECT-TO-CONSUMER MANUFACTURER’S WARRANTY & RETURN POLICY
Here at Jarrow Formulas®, it is our top priority to make sure all of our customers are satisfied with their purchases. Since 1977, Jarrow Formulas®’ Mission has always remained the same—to design superior dietary supplement formulations that help empower individuals to take charge of their own health.
Eligible Products; Disclaimer
This Manufacturer’s Warranty & Return Policy (“Warranty”) applies only to products purchased directly from Jarrow Formulas® on our website, http://www.jarrowonline.com, including Jarrow Formulas®’ webpages linked to our website, such as www.jarrowprobiotics.com, and products purchased directly from JarrowFormulas® on Amazon.com (collectively the “Eligible Products”). To ensure that the Jarrow Formulas® brand remains a consistent symbol of quality, Jarrow Formulas® does not authorize the sale of any Jarrow Formulas® products by any third-party reseller on Amazon.com or Eligible Products by any other third party. Because Jarrow Formulas® cannot directly control the activities of and quality of products sold by such third-party resellers, only Eligible Products (as defined above) are covered by this Warranty.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND RETURN POLICIES, AND JARROW FORMULAS HEREBY DISCLAIMS ANY AND ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
If you are dissatisfied with an Eligible Product in any way, within sixty (60) days of the date of purchase of the Eligible Product, you may return the Eligible Product and request any one (1) of the following: a) a full refund of the purchase price, b) a credit in the amount of the purchase price redeemable for purchases made on our website or Jarrow Formulas®’ webpages linked to our website or c) replacement of the Eligible Product.
To request a refund, credit, or replacement of an Eligible Product, please email firstname.lastname@example.org for a return authorization. In your email, please include a) the original order number and name of the Eligible Product you are returning, b) the proof of purchase for the Eligible Product, c) the lot number and expiration date of the Eligible Product,] and d) whether you are requesting a refund, credit, or replacement of the Eligible Product.
After receipt and review of the information provided above, Jarrow Formulas® Credit Department will issue a return authorization and email further instructions, which will include shipping information so that you can return the unused portion of the Eligible Product to us. In general, any Eligible Product may be returned previously opened and/or without its original seal. However, in order to qualify for a refund, credit or replacement, the returned Eligible Product must not be missing more than thirty (30) days’ worth of the Eligible Product’s serving size as noted on the label and must be returned with the original packaging[, including any ice packs included with such packaging].
Jarrow Formulas® will reimburse customers for all standard shipping and handling fees for the return of Eligible Products covered by this Warranty. Customers shall not be responsible for shipping and handling costs for replacement of Eligible Products covered by this Warranty.
Processing of Refunds, Credits, and Requests to Replace Eligible Products
Requests for refunds, credits, and replacement of Eligible Products will be processed upon receipt of the returned Eligible Product in our Credit Department. Refunds and shipping and handling reimbursements for the return of Eligible Products will be issued via the form of payment used for the original purchase of the Eligible Product. Please allow up to five (5) business days of processing time for refunds to your bank account or PayPal account.
If you have any more questions, please feel free to contact us. We are always happy to hear from our customers.